Last Updated: May 2, 2025

Welcome to IQ Limousine (“we,” “our,” or “us”). At IQ Limousine, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (https://iqlimousine.com/), mobile applications, or services, or when you otherwise interact with us.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Login credentials, account preferences, and booking history.
• Payment Information: Credit card details, billing address, and other financial information necessary to process your payments.
• Travel Information: Pick-up and drop-off locations, travel dates and times, special requests, and preferences.
• Identity Verification Information: Driver’s license, passport, or other government-issued identification when required for certain services.
• Communication Information: Records of your interactions with us, including customer service communications, feedback, and reviews.

Automatically Collected Information

When you visit our website or use our mobile applications, we may automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, mobile network information, and device identifiers.
• Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken on our services.
• Location Information: With your consent, we may collect precise location information from your mobile device to provide location-based services.
• Log Data: IP addresses, access times, error logs, and website activity.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather information about users and visitors, and enable certain features of our services.

How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your reservations and transactions
• Communicate with you about your reservations, account, and customer service inquiries
• Send you important information regarding our services, changes to our terms, conditions, and policies
• Personalize your experience and provide content and features that match your profile and preferences
• Analyze and improve the effectiveness of our website, mobile applications, and marketing efforts
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with our legal obligations and enforce our policies

Legal Basis for Processing (For EEA, UK, and California Residents)

For residents of the European Economic Area (EEA), United Kingdom, and California, we process your personal information based on one or more of the following legal grounds:

• Performance of a contract when we provide you with products or services, or communicate with you about them
• Our legitimate interests, which include improving our services, managing our relationship with you, protecting against fraud, and marketing to you
• Compliance with our legal obligations
• Your consent, when required by applicable law

Information Sharing and Disclosure

We may share your personal information with:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable considering our legal position (e.g., statutes of limitations, lawsuits, or regulatory investigations)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Portability

You may request access to the personal information we hold about you and request that this information be provided in a structured, commonly used electronic format.

Correction

You may request that we correct inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

Restriction and Objection

You may request that we restrict the processing of your personal information or object to our processing of your information.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. In addition to the rights described above, you have the right to:

• Know about personal information collected, disclosed, or sold
• Opt-out of the sale of your personal information
• Non-discrimination for exercising your privacy rights

California residents can make a request by contacting us using the information provided in the “Contact Us” section below.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Third-Party Links and Services

Our website and services may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

International Data Transfers

We are based in the United States, specifically in Chicago, Illinois. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection laws of the United States might not be as comprehensive as those in your country.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new Privacy Policy on this page and update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

IQ Limousine
Address: Chicago, IL 60601
Phone: +1 (224) 565-2483
Email: [email protected]

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work efficiently and provide analytical information.

How We Use Cookies

We use cookies for a variety of purposes, including to:

• Enable certain functions of the service
• Provide analytics
• Store your preferences
• Enable advertisement delivery, including behavioral advertising

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

Your Choices Regarding Cookies

If you prefer to avoid the use of cookies on our website, you can turn off cookies in your browser settings. Please note that turning off cookies may affect the functionality of our website.

Compliance with Industry Standards

IQ Limousine is committed to adhering to the highest standards of privacy and data protection. We comply with applicable laws and regulations, including but not limited to:

• The General Data Protection Regulation (GDPR)
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• The Illinois Personal Information Protection Act
• The Children’s Online Privacy Protection Act (COPPA)

This Privacy Policy is designed to meet the requirements of these laws and to provide transparency regarding our data practices.